Recruitment and Player Care Coordinator

  • Employer Soccer Assist
  • Town / City Milton Keynes
  • Job Type Full-time
  • Salary £22000 - £24000 per annum
  • Closing Date 31/07/2022
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Soccer Assist is a scholarship agency that helps student-athletes earn soccer scholarships at American Universities. In addition to this, we run a full time football and educational program as well as deliver a  range of soccer programs aimed towards developing talent. Our mission is to become a full service soccer agency that runs academies, delivers international tours, secures scholarships and works with pro athletes. Due to the expansion of the academy, we are now able to welcome international athletes to the academy to develop their footballing skills and we see you as playing a vital role across both sides of the business.

We’re looking for someone who is friendly, has good communication skills, passionate about soccer and knowledgeable about college sports.  We need a person who is a quick learner, a positive telephone demeanour and highly organised. Your ability to consult and advise prospective students on the U.S route is key to your success in the role.

We’d like to think we’re one of the better soccer agencies to work for and we believe we’re going to revolutionise the experience and process for our clients. That being said, the role is not all sunshine and roses – there is some good news and some bad news. 

Let’s start with the bad news: 

  • This is a full time role that is customer focused and will require regular communication either via phone, face to face or online with existing and prospective clients. You will need to be comfortable and confident in speaking to strangers and offering our services to them. If you’re not comfortable communicating to people clearly and effectively, this role may not be for you.
  • Your success in the role will be measured based on clear metrics that you will be made aware of if you join us. You’ll be expected to achieve company targets, which can mean working long hours from time to time as you may have periods where you’re dealing with high volumes of leads who require your attention. There will be times when you’re under pressure to perform, so you’ll need to be prepared for this.

Now for the good stuff: 

  • This is mainly a remote based role with 4-6 working days per month from our Academy in Milton Keynes.
  • As a company we like our people to take ownership of their part of the business and as you progress in your role you will be given more flexibility and autonomy over your work schedule. 
  • You’ll get to work on exciting projects we deliver, which presents excellent opportunities for travel throughout the UK and abroad.
  • You won’t be alone in this role. You will be joining a team of experienced professionals who will help and support you throughout your time to ensure you grow and achieve your potential.
  • As our business grows we want our people to grow too, so there will be opportunities to progress in your career within the company. You can go on to build and manage your team or suggest new ideas and have autonomy to bring it to life.
  • We work hard on the pitch and enjoy ourselves off the pitch! As a team we regularly organise meals, activities and get togethers to create those lasting memories

Mission for the Recruitment & Player-Care Coordinator

Working across both sides of the business, your two focuses will be qualifying applicants’ interest in pursuing a scholarship in the U.S, as well as onboarding and managing international students who join our football academy for a football course.

Roles and responsibilities will include, but are not limited to:

1) Applicant qualifying 

  • Play an integral part in contributing to the 2022/23 target of 352 trialist
  • Contacting leads within 48 hours of initial application. The objective of these calls are to qualify potential candidates and then schedule a call with their parents for the recruitment lead to call back
  • Be the first point of contact for applicants and enquiries and appropriately take them through the process
  • Support the recruitment lead by following up with old applicants with the objective of booking in for a call
  • Achieve the weekly number of qualified applicants per week

2) Trial events

  • Attend all trial events and support the recruitment team to deliver a successful event
  • Support the recruitment team on assessment days, and ensure to have a ‘all hands on deck’ approach to your responsibilities at each event
  • Write all notes of assessed players and upload them to the CRM within one working day following the assessment day
  • Contact all trialists within 48 hours of the event finishing to provide feedback, the outcome & next steps
  • Track the successful trialist bookings, and follow up with any yet to book in for the next stage

3) Administrative tasks

  • Update the assessment table as applicants book in for trials
  • Tag and send the appropriate trial information when an applicant books a trial day
  • Update the applicants as they move through the appropriate deal stages on the CRM
  • Check the Whatsapp messages on the CRM daily
  • Responding to all inbound phone calls and emails from prospective customers in a timely manner
  • Update with necessary notes, log the calls and change the deal stages in relation to the outcome of any calls 
  • Respond to all players who may communicate via text or Whatsapp
  • Call through leads that have entered the enquiry section of the deal stage 
  • Be responsible for setting appointments for the recruitment lead to ensure there is no clashes when attending trial days/other events 

4) Schools/clubs outreach and presentations 

  • Support the recruitment lead by booking school/club presentations 
  • Continuously build relationships with schools, clubs & colleges, with an aim of securing annual presentations for the recruitment lead to deliver
  • Upload all new school/college contact information into the CRM accurately, linking the contact to the account
  • Update the scholarship presentation spreadsheet with the booked date of each presentation
  • Actively ask for referrals from schools/colleges to develop further presentations
  • Use LinkedIn and Instagram as effective outreaching tools to build relationships with prospective schools, colleges and academies
  • Attend career/university fairs to meet prospective students and achieve target registration numbers

5) International Academy

  • Add players to the Academy Whatsapp group chat
  • Support the international academy manager during international recruitment trips
  • Deliver the introductory zoom call with the student and parent, welcoming them to the Academy once committed 
  • Actively onboard new homestay families to ensure we are maintaining enough spaces to the student demand
  • Send players dietary questionnaire and share results with the appropriate homestay family
  • Player arrivals; organise the pickup service for students arriving in the UK
  • Organise the players bike upon arrival to the Academy
  • Visit the Academy weekly to track progress and build relationship with the student
  • Organise social activities for international students (monthly)
  • Organise weekly and monthly check ups with international students to provide pastoral care
  • Book the appropriate homestay family for each student
  • Send feedback questionnaire to students after course is completed
  • Send coaches feedback & Trustpilot

Every job has its requirements. These are ours; 

  1. Personal experience within the US collegiate system, i.e. former student-athlete (essential) 
  2. Expert knowledge and skills in collegiate sport. Understanding how it works, the benefits and challenges student athletes face will equip you well for this role (essential) 
  3. If you have a FA Safeguarding qualification, this would be excellent, but isn’t a deal breaker for us.
  4. You’ll need excellent attention to detail, to ensure we deliver a good service across all our events and projects. 
  5. Excellent communication skills are essential. This includes professional email etiquette, timely responses, call-backs and being able to clearly and effectively communicate with prospective students and parents.
  6. Ability to use initiative. You’ll need to be able to know what to research, who to contact and how to find solutions. Your ability to be a keen problem solver will be crucial in this role.
  7. Basic understanding of Microsoft office is essential.
  8. We require all our employees to be supportive and willing to help their teammates out on any ad hoc tasks to ensure the company achieves success.
  9. Hold a full, clean UK driving licence.
  10. Live within a commutable distance of Milton Keynes.

The Package

  • Starting salary: £22,000 – £24,000
  • 20 days paid holiday entitlement
  • Company NEST pension scheme
  • Paid mileage allowance
  • Monthly team activities 
  • Bi-weekly training and support
  • Opportunity to progress within the company
  • Company work phone and tracksuit

Application Process

  1. Initial exploratory call with Operations Manager & Recruitment Director
  2. Tasks (written and phone) 
  3. Final questions and reference checks, with an aim to start immediately 


This role is crucial in creating growth for the business. We believe in growing our people with the business and allowing them to enjoy a level of freedom and autonomy that not many people get to experience at work.

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