Operations Manager

  • Employer Soccer Assist
  • Town / City Milton Keynes/ Remote
  • Job Type Full-time
  • Salary £28000 - £30000 per annum
  • Closing Date 31/03/2022
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Due to continued growth and expansion of new services we are looking for A-players who want the opportunity to grow, learn new skills,  change lives and be an integral part of a fast growing company with a bright future.

Soccer Assist is a scholarship agency that helps student-athletes earn soccer scholarships at American Universities. In addition to this, we run a full time football and educational program as well as deliver a  range of soccer programs aimed towards developing talent. Our mission is to become a full service soccer agency that runs academies, secures scholarships and works with pro athletes.

We’re looking for someone who is a team player, organised and has the ability to learn quickly. Your eye for detail, organisational skills are important to ensure the quality of service we’re delivering to our clients is to a high standard. You must also possess the ability to manage a variety of projects simultaneously, without compromising on the quality. We need someone who will embody the Soccer Assist ethos with a strong passion for helping others.

Within the world of college scholarships, we’d like to think we’re one of the better companies to work for and we believe we’re going to revolutionise the experience and process for our clients. 

That being said, the role is not all sunshine and roses – there is some good news and some bad news. 

Let’s start with the bad news: 

  • This is a full time role that requires you to manage multiple projects, work towards deadlines and maintain a high level of quality. You will need to be comfortable taking ownership, using your own initiative and managing your time effectively.
  • Your success in the role will be measured based on clear metrics that you will be made aware of if you join us. You’ll be expected to achieve company targets, which can mean working long hours from time to time as you may have periods where you’re dealing with multiple deadlines that require your attention. There will be times when you’re under pressure to perform, so you’ll need to be prepared for this.

Now for the good stuff: 

  • This is mainly a remote based role with 1-2 working days from our serviced offices in Central Milton Keynes.
  • As a company we like our people to take ownership of their part of the business and as you progress in your role you will be given more flexibility and autonomy over your work schedule. 
  • You’ll get to work on exciting projects we deliver, which presents excellent opportunities for travel throughout the UK and abroad leading our tours and experiences. 
  • You won’t be alone in this role. You will be joining a team of experienced professionals who will help and support you throughout your time to ensure you grow and achieve your potential.
  • As our business grows we want our people to grow too, so there will be opportunities to progress in your career within the company. You can go on to build and manage your team or suggest new ideas and have autonomy to bring it to life.
  • We work hard on the pitch and enjoy ourselves off the pitch! As a team we regularly organise meals, activities and get togethers to create those lasting memories.

Mission for the Operations Manager

To support the placement, recruitment team and the Academy manager with achieving departmental goals by creating frameworks, standards and checklists that we live by. In addition to this you will work closely with the Directors to grow the business.

Outcomes 

  1. Create new policies, checklists and quality standards 
  • Through delivering a quality service, develop a plan to grow our Trustpilot  reviews by 50% by the end of the 2022/23 FY 
  • Create processes that will help ensure trial, showcases & placement day dropout is not more than 10% by end of the 2022/23 FY 
  • Ensure all trials & showcases are properly equipped and staff transport has been booked at least 14 days prior to the event
  • Manage all aspects of HR for employees
  1. Academy 
  • Create a process where you can monitor everything within the academy ranging from enrolment, updates, and targets
  • Create a folder of educational resources for each unit and assignment 
  • Be the liaison between our education provider, the tutors, coaches, facilities and the academy manager
  • Ensure the academy is staying within budget by creating a tracker which is frequently updated (income and expenditure)
  • Create a checklist of things that need to be done for the academy and each site; including timetables, equipment list, staffing hours etc
  • Take lead on the third year education options by 2022 academic year
  • Explore, strategise and lead on potential funding, grants and sponsorship opportunities
  • Organise yearly tours and experiences for the academy 
  • Create material in-line with the academy strategy 
  • Plan and deliver processes within the academy strategy 
  • Create job descriptions and assist with staff hires 
  • Ensure presentations are being delivered in local schools and other promotional channels are being maximised 
  • Establish a process and solution for the international students upon arrival in the UK
  • Grow the number of housing and homestay options available to the international students we recruit
  • Establish onboarding procedures for arriving international students, including; flight arrivals, VISA documentation and kit orders by  Dec 2022
  1. Support on the delivery of existing and new projects
  • Gain an understanding of the requirements required for local government grants. Liaise with local council stakeholders and academy staff to plan, resource and oversee the delivery of the funded projects such as the Turing Scheme.
  • Work with the placement team to plan training camp delivery. Ensure the venue is booked, schedule is created and players are notified by January.
  • Support the Recruitment team in the delivery of ISA events; including booking venues, preparing materials and on the day logistics.
  • Play a part in launching our consumer brand – Including building financial forecasts, sourcing products, stock inventory and back end fulfilment.
  1. Manage the Recruitment Team and establish a training programme which promotes one of the team to a management role by end of 2022/23 FY
  • Manage the weekly Recruitment team call
  • Set Quarterly & monthly KPI’s across the recruitment team
  • Establish a training plan with the team member showing the most potential to grow them into a management role
  • Create a system for weekly reporting on sales targets
  1. Capture and record all of the processes you execute in your role to create a training plan by end of the 2022/23 FY
  2. Manage and build relationships with external partners who support our placed clients
  • Establish a foreign exchange partner who can help our students with international transfers by end of the 2022/23 FY 
  • Suggest potential partners who will add value to the client experience or recruitment process.

Every job has its requirements. These are ours; 

  1. You’ll need excellent attention to detail. It’s essential that we deliver a good service across all our events and projects. 
  2. Excellent communication skills are essential. This includes professional email etiquette, timely responses, call-backs and being able to clearly and effectively communicate with stakeholders.
  3. Ability to use initiative. You’ll need to be able to know what to research, who to contact and how to find solutions. Your ability to be a keen problem solver will be crucial in this role.

4.Expert knowledge and skills in collegiate sport. Understanding how it works, the benefits and challenges student athletes face will equip you well for this role.

  1. Basic understanding of Microsoft office is essential.
  2. We require all our employees to be supportive and willing to help their teammates out on any ad hoc tasks to ensure the company achieves success.
  3. Full clean UK driving license with access to a vehicle.
  4. Experience in growing and managing teams.
  5. Experience creating financial forecasts and models.

Your duties and responsibilities will include; 

  1. Doing an equipment and kit check at least 10 days ahead of each trial day to organise for the coach ahead of the round of trials. Inform management if equipment/kit needs ordering.
  2. Responding to inbound enquiries and emails sent to the info email address
  3. Managing the Recruitment Team; create quarterly KPI’s & ensure weekly targets are met
  4. Organise staff on trial days and book transportation.
  5. Manage all aspects of HR for employees
  6. Supporting and leading on projects; knowing who to bring in to help delivery
  7. Establish a process that will help increase the number of Trustpilot reviews we are accumulating after trials and placements secured
  8. Responsible for growing the number of housing and homestay options available to the international students we recruit
  9. Do an audit of each trial day using the checklist created to score our delivery across each and list areas for improvement.
  10. Create a process where you can monitor everything within the academy ranging from enrolment, updates, and targets
  11. Create a folder of educational resources for each unit and assignment 
  12. Be the liaison between our education provider, the tutors, coaches, facilities and the academy manager
  13. Ensure the academy is staying within budget by creating a tracker which is frequently updated (income and expenditure) 
  14. Create a checklist of things that need to be done for the academy and each site; including timetables, equipment list, staffing hours etc
  15. Explore, strategise and lead on potential funding, grants and sponsorship opportunities
  16. Organise yearly tours and experiences for the academy 
  17. Ensure presentations are being delivered in local schools and other promotional channels are being maximised 
  18. Responsible for booking all showcase facilities across the year.

The Package; 

  • 28 days paid holiday entitlement + additional Birthday holiday entitlement
  • Company NEST pension scheme
  • Paid travel expenses
  • Monthly team activities 
  • Opportunity to progress within the company

Application Process

  1. Initial exploratory phone call with the Directors  (To be completed by end of February 2022)
  2. Individual task presentation ( To be completed by end of March 2022)
  3. Final questions and reference checks ( April 2022)

Summary 

This role is crucial in creating growth for the business. We believe in growing our people with the business and allowing them to enjoy a level of freedom and autonomy that not many people get to experience at work.

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