Operations and Customer Accounts Manager

  • Employer Multi Sport Pro
  • Town / City Lincoln
  • Job Type Full-time
  • Salary £22000 - £24000 per annum
  • Closing Date 31/07/2020
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Multi Sport Pro (MSP ) are one of the regions largest sports coaching companies. We are seeking to appoint an operations/customer account manager to join our senior leadership team for the next stage of the businesses growth.

Job Specification

At MSP we have ambitious growth plans and this provides the successful candidate with an excellent opportunity to join the MSP Team. You will be responsible for communicating with clients on a regular basis, reviewing provision, developing an understanding of their requirements and recommending effective solutions to match their needs. You will identify ways to engage with more customers, supported by in-house marketing and training, and be passionate about promoting a healthy and active lifestyle.

Your role will include:

  • Meeting with our customers (schools) to evaluate and improve our services
  • Demonstrating exceptional service to new and existing customers
  • Building customer relationships and ensuring high levels of customer retention
  • Attending meetings, exhibitions, events and training sessions
  • Completing accurate documentation
  • Quality assuring our PE specialists in the school environment
  • Reporting to the management team on performance
  • Researching market trends
  • Simple administrative tasks

To be considered for the role you will ideally be from a sports coaching or sports management background or be a qualified primary school teacher and have the following personal attributes:

  • Strive to deliver high levels of performance at all times
  • Passionate and driven to help combat physical inactivity
  • Excellent verbal and written communication skills
  • Able to plan, organise and facilitate meetings on a daily basis
  • Manage time effectively and prioritise tasks
  • Solve problems effectively and efficiently
  • Resilient, have the ability to work under pressure and show initiative
  • A team player and demonstrate entrepreneurial qualities

Knowledge and Experience:

  • Have experience in the education sector and ideally from a sports coaching background
  • Have knowledge of the National Curriculum for PE
  • An understanding of the Primary PE and School Sport Premium
  • Have experience of liaising with decision makers within the education sector
  • Experience of dealing with customers and knowledge of customer care processes


  • Possess a degree in a relevant field/ QTS
  • A sports coaching qualification to minimum of Level 2 standard.
  • Driving licence and access to own mode of transport
  • This job is subject to receipt of DBS and references

MSP will invest time and resources for the successful candidate and personal development is important to us.

Working with us will include:

  • Internal monthly 1-to-1 meetings
  • External training, workshops and resources related to the role
  • Regular performance reviews
  • Fixed term contract
  • Competitive salary
  • 28 days annual leave
  • Company pension scheme
  • Free school holiday childcare for your children and discounts for friends and family
  • Mileage expenses and uniform


  • On-site parking
  • Childcare
  • Company pension

Job Type: Permanent

Salary: £22,000.00 – £24,000.00 /year


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