National Citizen Service (NCS) Assistant Wave Leader

  • Employer QPR in the Community Trust
  • Town / City London
  • Job Type Part-time
  • Salary £14.05 per hour
  • Position Type 3 Month(s) Contract
  • Closing Date 27/03/2022
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National Citizen Service (NCS) Assistant Wave Leader

Be part of a once in a lifetime opportunity with Queens Park Rangers Community Trust by becoming a National Citizen Service (NCS) Assistant Wave Leader

About NCS

NCS is a government-funded programme that brings together young people aged 15-17 year olds and engages them in a unique programme. NCS is designed to empower young people as they transition into young adults, engaging them in activities that challenge, build confidence, and develop skills. More details can be found at

About the Role

As a National Citizen Service (NCS) Assistant Wave Leader you will work alongside a Wave Leader to support a team of sixteen, 16- to 17-year-olds through a whole NCS programme, working both residentially and in the local community. Meals and accommodation will be provided during the residential phases of the programme.

Key Responsibilities

  1. Supervise, support and participate actively in sessions
  2. Manage day-to-day issues as they arise and applying sensible solutions
  3. Provide pastoral support, advice, techniques and creative solutions to ensure staff support young people to engage with the programme
  4. Build and maintain relationships with various stakeholders (venue reps, community partners and parents) for example confirming taxis for any YPs with additional needs
  5. Manage sensitive data relating to staff, young people and their families
  6. Establish rapport and build supportive relationships with staff and young people
  7. Adhere to the Lights Out policy and liaise with the Wave Leader to ensure young people’s safety during the night
  8. Support Wave Leader with rotas, and implementing that young people are supervised during breaks, meals, free time and at night. Provide floating support to up to 6 teams as required by WL.
  9. Ensure young people’s access and dietary requirements are met in a residential setting
  10. Support the Wave leader in the management of the discipline system when required, potentially taking a lead in the pastoral support of staff and young people.
  11. Lead by example and ensure all policies and procedures are followed, including but not exclusive to COVID-19, Safeguarding, GDPR and Health and Safety
  12. Take charge in the absence of the Wave Leader in case of an emergency and inform HQ immediately about any serious incidents and complete Incident Reports
  13. Adapt and facilitate appropriate inclusive programme activity
  14. Undertake any other relevant duty related to the further development, promotion and sustainability of the NCS programme and the wider organisation (QPR In the Community Trust).
  15. Work within the ethos of the NCS programme

Person Specification:


  • Experience of working with young people from a wide variety of backgrounds.
  • Ability to support staff in delivering excellent sessions that will engage young people
  • Excellent verbal communication and interpersonal skills
  • Experience of motivating groups of young people, providing pastoral support and managing challenging behaviour
  • Ability to use initiative / problem solving skills
  • Commitment to Safeguarding children and young people
  • An understanding of and a commitment to equal opportunities issues both in the workplace and the wider community.


  • Previous knowledge / experience of the NCS programme
  • Experience of working in a residential setting with young people from a wide variety of backgrounds.
  • Experience of managing a team
  • A current first aid qualification
  • A youth worker / teaching qualification

Our Summer programmes

Programmes Length Start date No of Young people attended No of staff needed
Wave 1 2 weeks 27th June Up to 75 Up to 14
Wave 2 2 Weeks 18th July Up to 75 Up to 14
Wave 3 2 Weeks 1st   August Up to 90 Up to 16
Wave 4 2 Weeks 15th August Up to 78 Up to 14


All programmes will run Monday to Friday. For the Residential week we provide full accommodation, food, and transport to and from the venue.

Week 1 – Residential

BE EPIC Phase 1: The team of young people work together through taking part in exhilarating outdoor challenges and team building activities to bound and develop team work skills.

LIVE LIFE Phase 2:  This phase is building and developing new skills and learn about the community. Taking on team challenges designed to promote independence, enterprise and help the team understand more about being an active citizen.

Week 2- Local Non-residential

DO GOOD Phase 3: The team pull together all the skills they have learnt across the last two phases to plan and then deliver a social action project that makes a difference in their local community.

GO PARTY Phase 4: A time to celebrate young people’s achievements and allow them to receive their NCS certificate.

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