Burnley Football Club is an established Premier League Club with a rich history, located in the heart of the town and its community, we believe that Burnley is a special place – a home to extraordinary people like you.
An opportunity has become available for a Disability Liaison Officer. This role is the first point of contact for all Burnley FC supporters and matchday visitors whilst also assisting the Fan Experience Manager in developing and delivering the matchday experience.
The successful candidate will be a calm and resilient communicator with an understanding of disability legislation and providing good practice guidance on accessible stadium experience and service.
Reporting to the Fan Experience Manager, the DLO will be expected to:
- Have a clear understanding of disability legislation and the Club’s internal policies.
- Provide guidance on the management of tickets for supporters with a disability including personal assistant tickets.
- Support the Ticket Office to resolve all enquiries associated with the Club’s disabled supporters ensuring their access requirements are met, managing complaints and any escalations.
- Be the main point of contact for meeting supporters with a disability on home matchdays.
- Manage post-match reports, feedback and actions supporting on-going access improvements each season to the club’s facilities and services.
- Ensure the stadium and Club premises are accessible for both matchdays and non-matchdays.
- Support with disability awareness training ensuring all staff are aware of their responsibilities to supporters with a disability and understand the wide range of different access requirements, and promoting confidence in communicating with diverse supporters.
- Liaise with other Clubs regarding the matchday arrangements for disabled supporters.
- Provide feedback on how we can continually improve our matchday experience for disabled supporters and “champion” the diverse needs of people with living a disability.
- To understand and implement the Club’s Safeguarding policy, procedures, and best practice guidelines in your role.
- Hold a commitment to equality and diversity in the workplace and a willingness to undertake all relevant equality, diversity and inclusion training.
- Promote the Burnley Football Club brand and ethos in a professional, strong and positive manner.
- Work alongside other team members to support in other areas of the organisation as and when required to promote best practice.
An ideal candidate will have;
- An awareness of disability legislation (e.g. Equality Act 2010 and UK Accessible Stadia)
- Knowledge of accessibility requirements and barriers.
- Excellent customer service skills.
- Proven conflict resolution skills.
- Experience of working with supporters and/or supporters with a disability.
- Experience using a CRM system.
Please apply by downloading and completing the job application form which can be found on the Burnley Football Club website (alternative format available upon request). Burnley Football Club no longer accept CV’s.
Burnley Football Club are committed to safeguarding children and young people and is an equal opportunities employer and welcomes applications from all sections of the community. Successful applicants will be subject to an Enhanced Criminal Record Check (DBS) which will be paid for by the employer.
*Please note that due to the number of applications we receive, only candidates selected for interview will be notified.