Customer Support Manager

  • Employer LTA
  • Town / City London
  • Job Type Full-time
  • Salary Competitive
  • Closing Date 02/01/2022
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The LTA Customer Support team is an integral part of our business, playing a crucial role in supporting a wide range of tennis customers and colleagues by delivering high quality customer centric support.

As the team Manager you will lead and develop a way of working that delivers significant change through efficient and effective customer support solutions both internally and externally. Working in partnership across the business and particularly with our internal digital and technology teams as well as the rest of the Participation Directorate, this role will ensure that the business’ external customer engagement is managed as efficiently as possible.

This role will be central to the successful implementation of key aspects of the LTA’s Digital Strategy to deliver significant change in how we service customers, enabling a greater degree of self-service, and by providing effective delivery support across the Participation Directorate and wider business. It will also have a role in driving efficiencies in administrative processes across the business with the opportunity to support departments across the business achieve efficiencies.

If you are interested in this role then please review the full Job Description and apply, we look forward to receiving your application.

Closing date for applications is Sunday 2nd January 2022; the interviews are expected to be held on w/c 10th January 2022.

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